bad karma?

was at this restaurant tonight (to be nice, i'll keep the place nameless on this entry)... actually i rather enjoyed my first meal there last sunday with eeyooore.

well, we sat down to order. got our drinks and the complimentary bread basket. talked... waited.

other people came to sat in the tables next to us.

they got food

we continued to wait

my mom started to grumble... "we should get the manager and complain"

we just waited a little more. by then, it was about maybe an hour after we ordered. those people who sat down after us have finished their meals and left.

finally couldn't take it anymore and asked another waitress about our food. then the food came... mom's food was already cold.

the manager came out at this point and offered to take back the food and take it off the bill as well... then the waitress came several times to refill the coffee cups and asked if we need this and that... then came to say they will give us free dessert. we were too full to have dessert then... then i told the waitress that this is my mom's first visit and usually first timers get 4 free muffins... then she felt really bad.. "so sorry that i messed up your first time with us"

we gave her 10% tips.

had another incident two days ago...

is this bad karma? or my expectations for services in the US is too high?